When you accept our products or services, contact us, or visit the Hawthorn East Dental website at www.hawthorneastdental.com.au, you agree to the handling of your personal information according to this policy.
The use of terms such as ‘Hawthorn East Dental’ ‘We’, ‘Us’, ‘Our’ refers to Hawthorn East Dental Pty Ltd (ABN 85 611 212 787) and related entities. ‘You’, ‘Your’ refers to patients or individuals who contact Hawthorn East Dental or access the Hawthorn East Dental website.
Types of information we collect
The types of information collected by Hawthorn East Dental includes (but is not limited to):
- Your name and contact details which include postal address, email address, phone numbers;
- Personal details including age or gender;
- Medicare number and private health insurance details;
- Financial information (credit card numbers or bank account details for the payment of services); and
- Information that may be sensitive which includes medical history, dental assessment and treatment plans.
Collection of personal information
When reasonable and practical, information that is collected in regards to your personal information will be collected from you. We may collect personal information via the following means:
- If/When you make an enquiry through our website located at hawthorneastdental.com.au;
- If/When you contact us via telephone, facsimile or email;
- In administering and performing any contracts with service providers;
- From correspondence with you (written, verbal or electronic);
- While conducting customer satisfaction and market research surveys;
- When administering any of our services; and
- As otherwise required to manage our business.
We will only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.
It is within your rights to refuse to provide details about yourself or wish to remain anonymous. However, some of the services we provide such as responding to enquires and provisions of treatment, may only be provided if Hawthorn East Dental has your personal information.
In some circumstances, we may collect personal information from sources that are available publicly and from that of third parties such as your treating dental clinician, business partners/associates, your health insurance provider or Medicare. If we do collect information from a third party, it will be requested that the third party notify you that such information has been supplied to us and how this information will be used, and that you may contact us to update/correct any information. You will also be given access to the information provided to us.
Use and disclosure of your personal information
The primary purpose of Hawthorn East Dental collecting your personal information is to aid in the smooth operation of its services and activities. We may use your personal information for several purposes including:
- The provision of dental services including contacting you in relation to dental services and managing your patient file;
- Responding to enquiries;
Internal uses such as administration, accounts and to gain statistical information about products and services we provide
We may use content to improve content on the Hawthorn East Dental website and determine general market place information about the visitors to the website.
- To send information to you about Hawthorn East Dental;
- To comply with any legislation or regulations as required; and
- Otherwise to manage our business.
Hawthorn East Dental may be required to disclose your personal information to third parties where necessary to complete a request from you or to carry out a service. Examples of circumstances where we may disclose to third parties include:
- To healthcare professionals (dentists, dental specialists) where required to provide you dental services;
- To organisations that provide us with technical and support services;
- To your nominated emergency contact;
- To government and regulatory bodies including Medicare;
- To third party health benefit providers and insurance companies (sensitive health information will not be provided);
- To our professional advisors;
Where required by law.
Storage of personal information
Personal information will be stored (physical and electronic records) on our dental software system, in cloud storage or on an offsite server. Hawthorn East Dental will take all the reasonable and precautionary steps to ensure all personal information is protected and stored securely against any unauthorised access or disclosure.
Information collected from you may be accessed by our employees, dentists, dental specialists or other persons required to provide our services to you.
We maintain the appropriate storage of your information (technical, physical and procedural), within our office and storage facilities. We aim to prevent loss, misuse, unauthorised access, disclosure or modification of personal information kept.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
Hawthorn East Dental may contact you with information about different products and services and offers. If you have chosen to register for email newsletters, Hawthorn East Dental may use your email address as a mean to deliver any additional information including updates to the website, any new loyalty offers, product launches, competitions, industry events and other information of this relevance.
You may wish to opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting us directly.
We will not disclose your personal information to third parties for marketing purposes without your consent.
Cookies used on the Hawthorn East Dental website are not “spyware”. They cannot infiltrate the hard drive of the user to gather any confidential information that may be stored by the user.
There may be links provided on the Hawthorn East Dental website that may have different privacy policies than Hawthorn East Dental. Hawthorn East Dental is not responsible for the privacy policies of third-party websites and encourages you to read the privacy policies of the websites you visit.
Hawthorn East Dental, with the aid of Google site statistics, monitor the visitors to the website www.hawthorneastdental.com.au. Based on your visit to this website, Google and third-party sites may elect to show you similar materials (content, advertising) that directs back to Hawthorn East Dental.
The Hawthorn East Dental website is hosted in Australia. If you use the website from outside Australia, you are voluntarily transferring content (potentially including personally identifiable information) to Australia and agreeing that Hawthorn East Dental’s collection, use, storage and sharing of that content is exclusively subject to the laws of Australia rather than the laws of the country in which you are located.
If you choose to provide Hawthorn East Dental with personal information, you are giving consent to the gathering, use and disclosure of that information as well as to the transfer of that information to our servers in Australia and anywhere else in the world where Hawthorn East Dental may in future have facilities and to its storage in those places.
Accessing and correcting your personal information
You may contact Hawthorn East Dental to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. If on the rare occasion where we refuse access, we will provide you with a written notice stating the reason(s) for refusing access. We may seek to recover from you a reasonable cost incurred for providing you with access to any of the personal information about you held by us.
We, however, are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
Overseas transfers of personal information
However, if in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
If you do not want us to disclose your information to overseas recipients, please let us know.
Resolving personal information concerns
Hawthorn East Dental
22 Camberwell Road
Hawthorn East VIC 3123
We take all complaints seriously and will respond to your complaint within a reasonable period. If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992